Zenzey records rehearsals and writes a recap of what happened. To do that it needs the audio, and the audio of a rehearsal carries the voices of the whole group. This page says exactly what is kept, where it goes, how long it lasts and how it gets deleted.
Who is responsible for this data
If you are in Chile, the data controller is Dustkey Chile SpA. From any other country, Dustkey LLC. For any question, or to exercise the rights described below: info@dustkey.com.
The conditions for using the service are in the terms of service.
What is kept
- Your account. Email address and, if you type them, your name and your band's. If you sign in with Apple and choose to hide your email, Zenzey only sees the relay address Apple generates; never the real one.
- The session audio. It is recorded on your phone and uploaded so it can be transcribed.
- The recap. The summary, the songs detected, the decisions, the tasks and the ideas that come out of the analysis, plus whatever you edit by hand.
- The clips. The audio fragments of each song, cut out of the rehearsal.
- The photos you attach to a session or a project.
- App errors and usage. If a screen fails or the app closes on its own, the error with the name of the screen, the app version and the phone's model and system. Also, which screens get opened and when the app is opened. It is tied to your account number, never to your email or your name, and it is used for one thing only: finding and fixing bugs. The phone's IP address is not kept, the screen is not recorded, no taps or location are logged, and none of what is recorded or said at rehearsal goes into this data. You can turn it off in Profile, “Share errors and usage”.
- Visits to the website. When you open the Zenzey website, an analytics service measures how many people arrive, from which country and from which site, and which buttons they tap. These are aggregate figures, with no name or email, and they are not used for advertising. Nothing is measured inside the app or on shared recaps. In the European Union, the United Kingdom and Switzerland no measurement cookies are used.
- The reports you make. If you report a session or someone in your band, what you reported, the reason and whatever you write. Only the Zenzey team reads it, and we don't tell anyone in the band it was you.
- Your subscription. If you pay in the app, Apple or Google handle the charge; Zenzey only learns whether the subscription is active. If your institution pays by card, the card goes straight to the payment processor and Zenzey never sees it.
Zenzey does not use voice to identify anyone. It builds no voiceprints or biometric profiles, and it does not try to recognize who is speaking.
Who it is shared with
Only with the providers that deliver services to Zenzey: audio processing with artificial intelligence, hosting and database, email and notifications, payments and subscriptions, error reporting and website analytics. They are in the United States and in Chile, and each one receives only what it needs to do its part.
If your institution connects Planning Center, Zenzey reads its services, its teams and the order of the songs from there.
Nothing is sold, rented or handed to advertisers. There are no ads in Zenzey and no third-party trackers for advertising purposes.
How long each thing lasts
The full rehearsal audio is deleted from the server as soon as the clips are cut, usually a few minutes after upload. What stays stored is the clip of each song and the recap, not the whole three hours nor the conversation between songs.
The recap, the clips and the photos are kept as long as your account is open. The copy that lives on your phone is under your control, and you can delete it from the session itself.
App errors and usage are kept tied only to your account number. When you delete the account that number no longer belongs to anyone, and whatever remains can no longer be linked to your email or your name.
If you leave your email on the waitlist on the website, we keep it for one thing only: to let you know when we open. We share it with no one and delete it as soon as you ask, or when it is no longer needed. Write to info@dustkey.com.
The links you share
Sharing a recap creates a public link with an address that cannot be guessed. Anyone who has that link can open it without installing anything or creating an account, so share it only with the people it is meant for. When you delete the session, the link stops working.
Recording other people
Whoever records is responsible for telling the rest of the group that the session is being recorded and that the audio will be processed as described here. Any member can ask you to delete a session, and you can do so from the app at any time.
Your rights
You can access your data, correct it, take it with you or delete it. The most direct way is inside the app:
- Delete a session — swipe the session in the history. The audio, the recap and the link all go.
- Free up the audio and keep the recap — from the recap itself.
- Delete the whole account — in Profile, “Delete my account”. It deletes your sessions, recaps, clips, photos and the account itself. It is immediate and cannot be undone.
- Stop sharing errors and usage — in Profile, “Share errors and usage”. From that moment the app sends nothing, not even errors.
If you are in Chile, Law 21.719 also grants you the rights of access, rectification, erasure, objection and portability. Write to info@dustkey.com and we will answer.
Children
Zenzey is not directed at children under 13 and does not knowingly collect data from them.
Changes
If this policy changes, the date above is updated. A change that affects how audio is handled is also announced inside the app.
Language
This is an English translation of the Spanish original. If the two ever differ, the Spanish version prevails.